We're trying to list headphones on Temu. The factory did all the certifications (CE, FCC, etc.), but the product itself has our company name printed on it as the manufacturer. Now Temu is rejecting the certification upload because the manufacturer name on the certificate doesn't match what's printed on the product.
Do I really have to redo all the certifications with my company name? That's going to cost a lot and take time.
And moving forward – if I work with different factories for different products, do I have to get separate certifications under my own name for every single product? Or is there a way to use the factory's certs while keeping my brand on the product?
Answers (7)
Some labs will do a "family model" certification where one test report covers multiple similar products, but the manufacturer/applicant still has to be consistent. Talk to a testing lab about bulk or family certification – it's cheaper than doing each product individually.
This is the key comment
DO NOT edit certificates.
I had a client who did exactly that – found someone online to edit the PDF, changed the manufacturer name, uploaded it, got approved, sold for two months. Then Temu ran a check, found the certificate number didn't match what the testing lab had on file, and fined them over $7,000. They banned the store and kept the money.
Here's how it works: Temu (and Amazon, and others) can take your certificate number and check it directly with the testing lab's online portal. If what you uploaded doesn't match what the lab issued, you're flagged for fraud. It doesn't matter if the test results themselves are legit – the document is considered fake.
Your actual options:
There's no magic shortcut. The system is designed to catch mismatches, and they're getting better at it.
This should be pinned. I've seen so many sellers think "it's just a PDF, no one will check." They check. And when they check, they don't just reject the listing – they fine you and hold your funds.