Effective Date: Upon publication

Applicable to: All moderators of Sellers Global

Sellers Global is dedicated to building a professional networking hub for cross-border sellers worldwide, fostering a sense of belonging, and empowering community self-governance. Moderators are central to this mission: you operate at the forefront of community management, leveraging your cross-border e-commerce expertise, impartial judgment, and dedicated service mindset to create a safe and efficient interactive space for sellers. This Code outlines the platform’s core expectations for moderators and provides clear guidance for daily management decisions.

As a moderator, your role is vital to shaping a positive community experience. Whether you are a first-time moderator or a seasoned leader, the platform will provide you with the necessary support and resources.

Core Principle: If you strictly adhere to this Code, the platform will not interfere with your normal community management duties. Any violation of this Code will result in communication and corrective action; persistent non‑compliance or repeated violations may lead to corresponding administrative penalties and account restrictions.

1.1 Volunteer Status

Moderators are community volunteers, not employees of Sellers Global, and are not entitled to salaries, benefits, or statutory employment rights. Moderators exercise their management authority within the scope authorized by the platform.

1.2 Accountability

If a moderator, through intentional misconduct or gross negligence (e.g., accepting bribes, maliciously deleting compliant content, knowingly leaving violations unaddressed), breaches this Code, the platform reserves the right to revoke the moderator’s permissions and, depending on the severity, suspend or ban the associated account. The platform bears ultimate responsibility for the overall compliance of its moderation system.

1.3 Obligation to Cooperate

The platform expects moderators to strictly follow Sellers Global’s platform rules and user agreement, and to actively cooperate in removing and reporting violations within the community. Continuous communication with fellow moderators and joint adherence to this Code are essential. If you have any questions, please contact the platform via the dedicated “Moderator Support Channel” at any time.

Moderators shall establish community rules consistent with platform policies, define clear behavioral boundaries, and ensure compliant operation of the community.

2.1 Prohibited Conduct

Moderators must lead by example and comply with platform terms and community standards. They shall not create, permit, condone, or facilitate any content that violates these rules. In particular, they shall not use their moderation authority to grant improper exemptions to specific users or content.

2.2 Scope of Moderation

All community content and conduct fall within the moderator’s purview, including user posts, community descriptions and rule documents, community visual design, official moderator communications, automated moderation tools, and moderator back‑end functions.

2.3 Anti‑Discrimination and Anti‑Harassment

Moderators shall not publish or tolerate discriminatory statements, hate speech, personal attacks, or malicious harassment based on race, gender, religion, nationality, sexual orientation, disability, or any other protected characteristic.

2.4 Notice of Actions

When deleting user content or suspending/banning a user account, moderators shall use the platform’s system to notify the user, specifying the restricted content or conduct, the specific rule(s) violated, and the available appeal channels.

Communities must maintain a clear focus and transparent operations, ensuring a consistent user experience.

Stay on topic: Focus on cross‑border e‑commerce operations, marketplace rules, product selection, logistics, compliance practices, etc. Avoid off‑topic clutter.

Announce major changes: For significant adjustments such as board restructuring or rule revisions, notify users in advance.

Label special content: For posts involving restricted cross‑border categories, affix a risk warning label.

Set clear rules: Define posting guidelines, standards of discourse, and penalty mechanisms for violations.

Official/unofficial labeling:

Officially endorsed communities must be labeled “Officially Endorsed Community.”

4.1 Prohibited Conduct

The following are strictly forbidden:

Inciting users to attack other communities, operational teams, or individual users;

Allowing users to generate spam, ads, or disruptive mass posts across the platform;

Permitting members to repost, plagiarise, or improperly cross‑post content from other communities;

Publicly disclosing other users’ ban records, penalty screenshots, or other private information.

4.2 Separation of Permissions

Moderation actions are limited to the moderator’s own sub‑community and shall not be applied across other sub‑communities. If a user serves as a moderator for multiple sub‑communities, each community’s moderation authority remains independent.

Moderators shall perform basic duties:

Regularly review the moderation queue, handle user reports, and follow up on appeals;

Actively participate in community operations, guide rational discussions, and foster an engaging environment;

If a moderator performs no moderation actions or community interactions for 30 consecutive days without prior notice (e.g., for travel, leave, or special circumstances), the platform reserves the right to revoke moderation permissions.

6.1 Prohibition of Paid Moderation

Moderators shall not exchange their moderation authority for any form of benefit or preferential treatment, including but not limited to targeted bans/unbans, granting special user privileges, artificially boosting or suppressing content, or improperly transferring moderation permissions.

6.2 Exception for Non‑compensated Activities

Without any financial or material gain, moderators may host non‑commercial cross‑border industry sharing sessions, online salons, or other public‑interest exchange activities in compliance with platform rules.

6.3 Brand Representatives as Moderators

Brand representatives wishing to serve as community moderators must submit an application to the platform in advance, describing the nature of the collaboration, associated accounts, and scope of moderation. Only after approval may they assume the role.

6.4 Moderation Logs

All moderation actions will be automatically logged by the platform system for compliance auditing and dispute resolution. Logs will be retained after a moderator leaves the role.

User personal information that moderators access while performing their duties is confidential. Moderators shall not view, copy, or disclose user data for any purpose other than legitimate moderation activities, nor store or copy user information outside the platform. Any breach of data confidentiality will result in immediate revocation of moderation permissions.

8.1 Graduated Measures

Depending on the severity of a violation, the platform may take one or more of the following actions:

Written warning and corrective instruction;

Mandatory removal of violating content and reversion of improper settings;

Temporary suspension or permanent revocation of moderation permissions;

Restriction of account functions or permanent account ban;

Restriction of access to or permanent shutdown of a seriously non‑compliant community.

8.2 Reporting Channel

Users may submit reports of moderator violations through the platform’s unified reporting channel. The platform will complete the review and take appropriate action within a reasonable timeframe.

The platform provides the following support to all active moderators:

Moderator Help Center: Tutorials on moderation tools and compliance manuals;

Moderator Community: A space for moderators to share experiences and collaborate on problem‑solving;

Moderator Support Channel: A dedicated inquiry channel for permissions and compliance issues.

Version updates: This Code may be revised from time to time to reflect platform developments and changes in applicable laws and regulations.

Notice and effective date: Revised versions will be communicated to all moderators via the platform’s Moderator Support Channel and will take effect on the date stated in the notice.

Priority of terms: Upon effectiveness, this Code replaces all previous versions. In case of discrepancies between language versions, the Chinese version shall prevail.

Final interpretation: Sellers Global holds the final right to interpret this Code.